Parties of this Agreement
Trademarks and Trade Names
Changes to services
Support of the Services
Invoicing of the Service and Commission
Special section applied to partners in the Accountant program
End Customer changes accounting supplier
Payment, default, acceleration of obligation and late payment fees
Terms, Conditions and Privacy
Term and Termination
Limitation of liability
Construction and Complete Agreement
Welcome as a partner of 24SevenOffice!
Read the terms and conditions below to be a 24SevenOffice partner. We are looking forward to doing a lot of business together in the future!
The 24SevenOffice Partner team
1. Parties of this Agreement
These terms are an addition to the Agreement signed between one of 24SevenOffice owned companies and the partner (named as “Company” in these terms). In the following text, 24SevenOffice is defined as the entity that has signed the Agreement on behalf of 24SevenOffice. The 24SevenOffice Services constitute either parts of or the whole application provided by 24SevenOffice. For more definitions see the paragraph of definitions.
24SevenOffice and Company agree that, during the Term of this Agreement, the Company shall have the non-exclusive right to market and/or sell the 24SevenOffice Service in the agreed upon market and according to the terms of this Agreement. If such a market is not defined, the market is set for the Country that the 24SevenOffice entity that has signed this Agreement is located. 24SevenOffice will on a primary basis use all reasonable efforts to facilitate the Company’s activities under this Agreement. This means supplying the Company, at its request, with information on the Services, informing the Company promptly of major changes in the Services specifications and prices, and responding within a reasonable time to all error reports and requests. 24SevenOffice may at any time evaluate the Company’s performance according to effort spent by 24SevenOffice. 24SevenOffice can, as a consequence of such evaluation, stop or reduce its efforts.
3 . Trademarks and Trade Names
Company hereby acknowledges 24SevenOffice’s exclusive right, title and interest in the trademarks and trade names identifying the Services, and shall not cause or permit to be done any act that impairs such right, title and interest. Company shall not perform its activities regarding this Service under any name, sign or logo other than the trademarks or trade names specified by 24SevenOffice. All use of the trade name 24SevenOffice or related logos shall be approved by 24SevenOffice in advance in writing. For correct use of the logo see the 24SevenOffice brandguide.
All rights to translation, websites, domains, customization and all other jobs tasks performed by the Company for 24SevenOffice or otherwise related to this Agreement are transferred to 24SevenOffice free of charge when this Agreement terminates. 24SevenOffice can, at any point during the Agreement period, utilize these elements without any notice. Any registrations of domains concerning 24SevenOffice will be subject to consent of 24SevenOffice. Upon termination of this Agreement, all registered rights to the domains shall be transferred to 24SevenOffice free of charge.
4. Changes to Services
24SevenOffice may, in its sole discretion, make changes to the existing Services and software that facilitate the provision of the Services, including enhancements, modifications or replacements at any time. However, such alterations cannot diminish the services level, functionalities and performance already contracted with End Customers, provided such contract has been entered into by 24SevenOffice, or by Company with necessary authorization given by 24SevenOffice. 24SevenOffice is not responsible for providing all modules and functionality available in all territories.
There is no default marketing budget for partners. Company is responsible for all expenses caused by its efforts to provide the Services under this Agreement. Company may apply for marketing support from 24SevenOffice per activity, as agreed from case to case between the Parties. 24SevenOffice may ask Company to break down expenses by promotional activities. In such cases, Company must document all expenses in advance.
Each party agrees that it will not, without the prior consent of the other, issue any press release or announcement or otherwise disclose the existence or nature of this Agreement and/or proposed business arrangement.
6. Support of the Service
For 24SevenOffice to supply 1st line support against End Customer, Company has to sell the Service including the fee for support (the prices on the website). There is no commission on support agreements performed by 24SevenOffice. Support from 24SevenOffice is divided into 1st and 2nd support. 1st line support is in general, but not limited to, all user-related questions and reporting of errors. 2st line support is technical support.
If Company is to offer End Customer Support of the 24SevenOffice Service, the support must fulfill the terms in Customer License Agreement (CLA). Deviations shall be specified in the agreement between Company and End Customer. See Customer License Agreement (CLA) for further information on End Customers support. These Terms do not cover any ancillary services or integrations between the ancillary services and 24SevenOffice Service.
In this Agreement, all support to End-Customers performed by Company, 24SevenOffice or 3.party, will be referred to as 1st line support. All support provided to Company from 24SevenOffice will be referred to as 2nd line support. Any support cases involving errors in the Services shall be routed directly to 24SevenOffice. If Company signs an End-Customer support agreement, this will not be sufficient for supporting their own End-Customers. 24SevenOffice is invoicing Company for all time spent on 2nd support, not related to errors in the Service.
If Company is to offer End-Customers their own support agreement, all members of Company’s support team have to complete a basic training program, performed by certified instructors from Company or by 24SevenOffice. To be an Certified instructor, this person has to complete any training required by 24SevenOffice. Customized training in terms of implementation, updating of knowledge or assistance with specific challenges, may also be offered by 24SevenOffice Consultants. Company shall pay for all training by 24SevenOffice, including traveling time and expenses as stated in the consultant agreement . 24SevenOffice offers support by email, chat and by phone. All support is offered in the Norwegian, Swedish or English language. All questions shall be sent through the 24SevenOffice chat on www.24SevenOffice.com or the email address support@24SevenOffice.com.
24SevenOffice will always act as a neutral party, concerning the End Company’s right to choose their preferred partner. 24SevenOffice's main interest will be to keep the End Customer a customer of 24SevenOffice also in the future.
8. Invoicing of the Service and Commission
The Agreement governs which part that invoices the End-Customer, and if Company qualifies for commission.
It is the Company's responsibility to inform the End Customer about the invoicing routines, that the Service in fact will be invoiced and that it has a cost for the End Customer. It's also the Company's responsibility to inform the End Customer that any changes to the Service may affect the invoicing amount.
8.1. Invoicing of Subscription Based Services
8.1.1. 24evenOffice is the invoicing part
If nothing else has been agreed upon, the End Customer receives the invoice for all subscription based Services and transactions from 24SevenOffice. The Service will be effective as soon as the order is received through available channels and be invoiced monthly in arrears. The End Customer will be invoiced for the total subscriptions as of invoicing date for the previous month. If there are abnormal movements during the period, this may be invoiced at a later date. 24SevenOffice may also invoice other ancillary services. These will be invoiced separately to conditions that separate from this Agreement.
8.1.2. Company is the invoicing part
If Company is the invoicing party, all invoices for subscription based Service are invoiced from Company, except Ancillary services. The Service will be effective as soon as the order is received through available channels and be invoiced monthly in arrears. Company will be invoiced for the total subscription based Services for the previous month, if nothing else is agreed upon. This includes all orders placed by any users connected to Company or End Customer inside the Service. If there are abnormal movements during the period, this may be invoiced at a later date. Transactions will be invoiced separately at a later date.
8.1.3 Payment from End Customers
No matter who is the invoicing party, the End Customer Client will be suspended if no payment is received for the subscription of the Service. At all times, 24SevenOffice reserves the right to deny End Customers access to their client, where no payment has been received. This is further described in the Customer License Agreement (CLA). If Company is an accountant, Company may prevent or reduce the End Customers access to the End Customer client in case of non-payment. To do this, The accountant has to have this specified in a written assignment agreement with the End Customer. Company has to prepare to show this to 24SevenOffice for documentation in case of a conflict situation. 24SevenOffice can on its own discretion override this decision at any time, and restore any access rights. 24SevenOffice will assist Company by not blocking the accountant user in an End Customers Client 14 days after payment is due.
If Company is the invoicing part, Company shall invoice and obtain payment directly from End Customers on their own cost. By choosing this invoicing method, 24SevenOffice is free from all credit risk concerning End Customers and payments. 24SevenOffice will continue to invoice Company for the remainder of the End Customer term, even if the End Customer stops payment to Company. 24SevenOffice has the same rights and obligations towards Company as the End Customer concerning the Customer License Agreement (CLA). The Company may invoice End Customers for a set-up fee, but bear in mind that 24SevenOffice and other partners of 24SevenOffice do not invoice a set-up fee. 24SevenOffice has no responsibility if Company loses a Sales Opportunity for this reason. The opportunity to choose pricing eliminates 24SevenOffice influence in how different partners may choose to sell their version of the Service. 24SevenOffice will be a neutral part if there is a dispute between partners about this.
If 24SevenOffice is the invoicing party, Company is entitled to a commission on its portfolio. If Company is the invoicing party, 24SevenOffice will invoice the full amount of the subscription based Service to Company. Company is entitled to a commission for this portfolio.
8.2.1. Commission Statement
The commission statement is provided by 24SevenOffice. Company may invoice 24SevenOffice 1 month in arrears after the end of the quarter according to this statement net of VAT. For practical reasons for both parties, for some partners there will be a 6 month settlement. These partners will be informed about this. All invoices for commission not based on this commission statement will be rejected. The End Customer must have paid all invoices from 24SevenOffice before any commission is disbursed.
The End User will not be the object of Commission to two or more partners. The company, who first makes the End Customer or End User a paying customer, will be granted the Commission. All Invoices for the commission period of last quarter has to be received by 24SevenOffice within the end of the following quarter. If Company fails to invoice 24SevenOffice within this period, the right to receive commission for the given quarter ceases to exist. Any commission rate that differs or surpasses the certification level has to be approved by 24SevenOffice.
8.2.2. Foundation for Commissions
Commission is offered only on monthly fees. There is no Commission on Company’s own license or End Customers where Company has more than 5% ownership.All fees related to the tailoring of the Service or consulting is without commission. Upgrades of End Users that are not provided by the Company are not eligible for commission. Training held by 24SevenOffice is not subject to commission. Income from Ancillary services, e.g. SMS, transactions and partner related services, is not subject to commission. This commission is based on the 24SevenOffice license, not 3.part products (even if they are white labeled as part of the 24SevenOffice product line).
The End Customer will only be visible in the 24SevenOffice Client Administration module for the partner that provided the End Customer. Other partners may administer the End Customer through the 24SevenOffice User Administration module if they have been given access to this by the End Customer. The Commission statement is based on End Customers available in Company Client Administration module.If there are any special agreements about End Customers outside Company Client Administration, commission has to be handled manually. It is Company 's responsibility to ask for commission and the commission statement has to go through standard procedure.
8.2.3. Commissions for salespartners (not for accounting partners)
This paragraph applies to partners that receive Commission. Company has to complete the Certification level training according to the 24SevenOffice requirements in order to resell 24SevenOffice and receive recurring commission. If certified personnel should leave the Company, the number of certified people shall be replaced within two (2) months.
Company can lose its right and be degraded to a lower certifying level if the quarterly targets of the Agreement are not attained. To qualify for Commission the Company must sell the amount of quarterly targeted End Customers as described in the Agreement. If no new system licenses are sold, then no Commission will be offered to the Company. Commission will be restored once the Company can show one quarter of meeting the quarterly targets. There will be no refund of commission for the Quarters Company did not qualify for commission. Any commission rate that differs or surpasses the certification level has to be approved by 24SevenOffice. Accountants have no quarterly target for providing End Customers.
8.3. Services set for Commission
The following package of subscription based Services are set for Commission if it is not agreed upon a fixed purchase price.
Selling to accountants demands special skills in the Service and are therefore reserved for 24SevenOffice sales representatives and selected partners with special approval.
8.4. Prospect, Sales Reports and Sales leads
To be subject for commission, Company shall provide 24SevenOffice with prospect data on a monthly basis or as agreed upon (not accounting partners). If Company fails to provide such, the right to receive Commission will not be granted for these End-Customers. In End Customer sales opportunities where Company is inadequately certified to complete the sales process on its own, the Company shall forward the lead to 24SevenOffice. 24SevenOffice shall be involved in sales opportunities if the Company is not in the possession of this certification level. Leads shall be channelized through agreed upon channels. Leads given to an individual within 24SevenOffice are not set for Commission. For the avoidance of doubt, Leads sent to 24SevenOffice from End Customers or End Users provided by Company, do not entitle the Company any Commission. If 24SevenOffice completes the sale, the Company will be given a one-time fee of two hundred percent (200%) of the first month of recurring revenue. 24SevenOffice will invoice the End Customer.
8.5. Existing 24SevenOffice Customers
Partners that are entitled to invoice End Customers, will not be able to invoice existing 24SevenOffice End Customers or receive any Commission for these End Customers. Any End Customers that have been invoiced by 24SevenOffice for the period of the last three (3) years, are not set for commission.
8.6. Routines for establishing a new End Customer
It is Company’s responsibility to ensure that the information about the End Customer is correct (e.g. organization number). Failing to do that may result in invoicing error and the End Customer invoice is sent to the End Customers receiving address inside the Service, or to Company if this address is not in use or available. 24SevenOffice may, in its sole discretion, cancel any of the Company’s orders previously accepted by 24SevenOffice, or delay the time for installation and set-up of any of the Services covered thereby, if the Company fails to fulfill any of its obligations in the Agreement. 24SevenOffice will, however, notify the Company of any rejection of an order. Company shall place orders with 24SevenOffice by submitting an approved by 24SevenOffice agreement including 24SevenOffice Customer License Agreement (CLA), through channels agreed upon in the Agreement.
8.7. Abuse of the Terms of this Agreement
24SevenOffice has no responsibility if Company has made any false or misleading assumptions in the sales process. This also applies when giving access to functionality to End users through the 24SevenOffice Useradministration / Client administration module. This also covers speculating in addition and deletion of users for the purpose of manipulating the invoicing.
9. Special section applied to partners in the Accountant program
This section only applies if Company has signed a 24SevenOffice Accountant Partner Agreement.
9.1. Requirements for the Accounting program
The Accounting Program is available to public registered accountants in markets where the accounting module is available. Company shall be an authorized accountant to enter into this Agreement. To offer the Service to the End-Customer, there must be an Assignment Agreement between Company and the End-Customer. Company shall in this Assignment Agreement include an URL to https://24SevenOffice.com/no/terms/cla. The certification level that Company qualifies for is stated in the Accounting Partner Agreement. If nothing else is stated, Company qualifies for the Bronze level.
9.2. Service exclusive for Accountants and Auditors
There are three different types of user profiles in the Service:
This is users that are employed at End Customer, not on the Company site.
Users that is employed/licenced user at Company
- External user
Third party external users that do not belong to the End Customer or Company. This might be an auditor or an implementing or support consultant at 24SevenOffice. This user profile is time-limited.
9.3. Competing Services
Accountants signing this Agreement are allowed to use competing accounting systems for their customers. There will be considered a breach of this Agreement if: Company has any part in the End Customer terminating the Customer License Agreement (CLA) and signs an Agreement with any for 24SevenOffice competing services that Company offers.
24SevenOffice has the opportunity to perform up-sale of the Service to all End Customers without giving any notice. Company is eligible for commission on all sales completed and invoiced within six (6) months from the date the End Customer Client has been established. Not all Accountant programs are set for Commission.
9.5. Legal entity
This Agreement includes one legal entity. If Company wants to include other legal entities, an extra fee per entity is required.
10. End Customer changes accounting supplier
10.1 Transfer of End Customer Client
The End Customer may choose to change their accounting supplier at any given time. A new accountant user will be set up in the End Customer Client so there will be a clear audit trail, The End Customer can continue to use the same End Customer Client also after the change of accounting supplier. If the former accountant has access to the 24SevenOffice Clientadministration module, this will be transferred to the new accountant at the agreed upon time. Company shall help make the transition as easy as possible for all involved parties.
10.3 Commission transfer
Accounting partners will only receive commission on End Customers that is included in their 24SevenOffice Clientadministration module, if there is no special agreement about individual End Customers.
10.4 Ownership of data
The End Customers have the ownership of their own data according to the Customer License Agreement (CLA). If the End Customer want to stop using 24SevenOffice, they may export relevant data themselves or order such an export from 24SevenOffice. End Customer has to cover all costs associated with such exports.
10.5 Retention obligations of statutory information
Information about the accounting assignment (e.g. correspondence and agreement) may be regulated by local laws. This type of information shall not be stored in the End Customer Client in case of a future transfer. All information in the End Customer Client will be transferred to the new accountant if there is a change of accounting supplier.
10.6 Quality control or tax audit
Accountants may have quality control depending on what market they operate. There is no need to have access to End Customer Clients belonging to former End Customers that have changed their accounting supplier to another accountant. Information about the assignment as mentioned in the last paragraph, should be stored another place than in the End Customer Client. If the End Customer is tax audited, the new accountant will in the End Customer Client have access to accounting data for the period before the start of their accounting assignment period.
10.7 What happens to data when the End Customer stops using the Service?
24SevenOffice has no obligation to store End Customer data for End Customers that are no longer a customer of 24SevenOffice. It is recommended that Company and/or End Customer export statutory data or order storage of accounting data from 24SevenOffice.
24SevenOffice will be a neutral part in any End Customer change of accountant.
11. Payments, default, acceleration of obligations and late payment fees
Company shall pay all 24SevenOffice invoices within fourteen (14) calendar days from the date of the invoice (“Due Date”). Company shall pay all taxes or charges imposed by any governmental authority of any kind whatsoever applicable to any of the Services provided by 24SevenOffice to Company. Company shall pay all such sums to 24SevenOffice upon demand, unless the Company has provided 24SevenOffice tax exemption certificates or licenses acceptable to the appropriate taxing authorities. Payment shall be made in the invoiced currency. Company shall make no deductions from any amount it owes 24SevenOffice, unless the Company has received a credit memorandum from 24SevenOffice authorizing such deduction.
Company’s payment for the Services shall be considered past due if 24SevenOffice does not receive it by the Due Date. If any payment is past due, 24SevenOffice may declare, by giving Company notice thereof, (i) all of the liabilities and obligations of the Company to 24SevenOffice, whether then due or not, to be immediately due unless the past due payment is received by the date specified in the notice; and/or (ii) impose a finance charge on all amounts past due or declared due pursuant to this Section equal to the lesser of one and one half percent (1-1/2%) per month or the maximum allowed by law, and (iii) charge Company for 24SevenOffice’s expenses of collection therefore, including but not limited to attorneys’, accountants’ and experts’ fees and court costs. If 24SevenOffice should not receive payments by the Due Date on repeating occasions, 24SevenOffice will take over the invoicing of any End-Customer after informing the Company. Upon a termination of any of the subsections of the Agreement, all End Customers and End Users shall be deemed to have been transferred to 24SevenOffice.
12. Terms, Conditions and Privacy
By accepting this Agreement, Company also accepts the following agreements:
Customer License Agreement (CLA)
End User License Agreement (EULA)
In order to login to the Services, all End Customers must accept the Customer License Agreement (CLA) and all End Users must accept the End User License Agreement (EULA). Acceptance is made during the registration process for the Service on a specific webpage or by signing the Customer License Agreement (CLA) and/or the End User License Agreement (EULA). No Services may be provided to End Customer or End User unless these terms are accepted. Important and significant changes to the Agreements will be announced in 24SevenOffice operational messages.
Personal integrity is of most importance for 24SevenOffice. The privacy notice will explain 24SevenOffice policy concerning storage of personal data according to the General Protection Regulation (GDPR) that EU enforced in 2018. A sub-processor data processor agreement (DPA) is also available for partners and End Customers, so there is no need for an additional signed agreement.
Data processor Agreement
24SevenOffice takes an active role in responsibility for our environment and society, and expects that all business partners do the same. It is expected that Company follows the 24SevenOffice Standard of Business Conduct
Standard of Business Conduct
13. Confidential Information
Unless otherwise authorized in writing by 24SevenOffice, Company shall not disclose to third parties any Confidential Information regarding the Services that the Company obtains from 24SevenOffice. This also includes any data belonging to any End Customer that may have been made available for Company during the term of this Agreement. Company shall take all reasonable precautions to protect such Confidential Information from unauthorized disclosure. 24SevenOffice has the same obligation with respect to Confidential Information of the Company obtained in the business relationship. The parties shall use the Confidential Information only for the purposes of fulfilling its obligations pertaining to the Agreement. Following disclosure, the parties shall keep confidential and not disclose the Confidential Information to any other person, firm, or corporation for a period of two (2) years. The parties shall be under no obligation if any Confidential Information: (i) is or becomes part of the public domain other than by breach of this Agreement by a party; (ii) is developed by a party independent of any Confidential Information; or (iii) is rightly received by a party from a third part. The parties each agree to restrict circulation of Confidential Information in their respective organizations to those employees who need to receive Confidential Information in order to carry out the above-stated purposes and to give such employees instructions to hold in confidence all Confidential Information made available to them and to use the Confidential Information only for authorized purposes.
14. Term and Termination
This Agreement shall be effective from the Effective Date of the Agreement. The Term of this Agreement is for three (3) years. The Agreement is automatically renewed for a term of twelve (12) new months if not terminated. The Agreement may be terminated by the Parties upon six (6) months written notice prior to a new term.
Upon termination of this Agreement for any reason, Company shall cease acting as intermediary of 24SevenOffice regarding the marketing, sale and other activities. 24SevenOffice will pay the Company all accrued and unpaid Commissions while Company will pay all outstanding amounts.
Either Party may terminate this Agreement immediately after providing written notice upon the occurrence of any of the following events, in which case no compensation is granted:
- the other party breaches any of its material obligations under this Agreement and fails to cure such breach within thirty (30) days after receiving notice of such breach from the other party;
- the other party suffers the appointment of a receiver or a trustee in bankruptcy, assigns all or a substantial part of its assets in favor of its creditors or otherwise takes advantage of any insolvency or similar law;
- the agreed quarterly targets (if applicable) as stated in the Agreement have not been achieved;
the other Party undergoes a change of control and the other Party reasonably determines the acquiring entity to be a direct competitor of such other Party; or
- the Company fails to pay any amounts more than thirty (30) days after such amounts have become due.
In the event of termination of this agreement, all End Customers are deemed to have been transferred to 24SevenOffice and no further Commission will be provided to Company, and Company will not have the right to further invoicing the End Customer for 24SevenOffice Services.
Each Party shall give the other prompt notice in writing of any transaction effecting a change in control of either Party or a transfer of fifty percent (50%) or more of such Party’s assets. Each Party shall give the other prompt notice in writing of any relevant changes; hereunder changes in its name, office address and contact information. All notices required to be sent or given under this Agreement shall be in writing by e-mail to an address and/or Party representative pre-approved by the other Party.
In cases where the End Customer has a change of control or is merged into another company, Company's right to receive commission for this End Customer may be waived. This also includes accounting companies, if Company has the right to sell to this segment of End Customers.
Neither Party may assign or otherwise transfer this Agreement or any interest or right hereunder or delegate the performance of any of its obligations hereunder to any third party without the prior written consent of the other Party, except that 24SevenOffice may assign or delegate its rights or obligations under this Agreement to an affiliate of 24SevenOffice. Any attempted assignment, transfer or delegation prohibited by this section without the prior written content of the other Party, shall be deemed null and void and result in the immediate termination of this Agreement without necessity of notice.
17. Limitation of Liability
Neither Party shall be liable to the other pursuant to this Agreement for any amounts representing loss of profits, loss of business or indirect, consequential, or punitive damages of the other Party. In any event, the aggregate liability for 24SevenOffice shall not exceed more than ten per cent (10%) of the Commission received by the Company during the twelve months preceding the claim. 24SevenOffice shall have no liability and the Company shall hold 24SevenOffice harmless of any claims made by the End Customers as a result of any act or omission made by the Company, hereunder the Company’s inability to perform a correct sale. This includes incorrect or insufficient information given to the End Customer by the Company, e.g. related to product functionality, delivery time, training, support etc.
Waiver by either Party of any default, or either Party’s failure to enforce any of the terms and conditions of this Agreement shall not in any way affect, limit or waive such Party’s right thereafter to enforce and compel strict performance of every term and condition hereof.
19. Force Majeure
Neither Party shall be liable for any failure or delay in performing any obligation under this Agreement if such delay is caused by war, riot, insurrection, laws and government regulations, strikes and lockout, floods, fires, explosions or any other cause beyond its reasonable control, provided that it promptly notifies and gives full details of such cause to the other Party, within a period not exceeding one (1) week.
20. Construction and Complete Agreement
This Agreement supersedes, terminates and otherwise renders null and void any and all prior written and/or oral agreements between the Company and 24SevenOffice with respect to the matters herein expressly set forth, except that nothing herein contained shall be construed as intended to relieve or release either Party from its obligation to make payment of any monies which either Party may owe to the other Party. 24SevenOffice may amend the content in this Agreement at any time. The revised version will be effective at the time it is posted on the website. If the revised version includes a substantial change, Company will be informed by an electronic notice.
21. Legal Venue
The Agreement is governed by Norwegian law. Resolution of any and all disputes arising under or as a result of the Agreement or related thereto should first be sought and solved through negotiations, in which both sides are obligated to participate and attend. If these negotiations are not successful, then the venue and the jurisdiction for resolution of the dispute shall lie with the Courts of Oslo, Norway.
- Ancillary Services shall mean such additional services provided by third parties where 24SevenOffice acts as an intermediary in connection with the delivery of the Service to the End Customer and End User.
- Customer License Agreement or CLA shall mean the terms and conditions an End Customer has to accept in order to use the Services.
- Commission shall mean the amount payable by 24SevenOffice to the Company for marketing and/or sale of the Services.
- Confidential Information shall mean information or material that is confidential and proprietary to the disclosing party. Confidential Information includes, but is not limited to, the following types of information and other information of a similar nature: software (in various stages of development), designs, drawings, specifications, models, source code, object code, documentation, diagrams, flow charts, marketing and development plans, business plans, financial information and customer lists.
- Effective Date shall mean the date both Parties have signed the Agreement.
- End Customer shall mean those third party individuals and entities not affiliated with the Company who acquire Services through Company or as a result of the Company’s marketing activities, for such third parties’ internal use, and not for the purpose of redistribution or resale of the Services. It will also include individuals affiliated with the Company, when the Services are for internal use in the Company.
- An End Customer Client shall mean the area within the Services that is limited to one legal company’s data.
- End User shall mean any individual that has a user log-in to the Services. That might be as an employee at End Customer or as an individual.
- End User License Agreement or EULA shall mean the terms and conditions an End User has to agree upon in order to use the Service.
- A Sale Lead or a Lead shall mean the identity of a person or an entity potentially interested in purchasing a product or service, and represents the first stage of a sales process.
- Up Sale shall mean any extra order from End Customer, e.g. new End Users, extra modules or Ancillary Services.
- Market shall mean the territory in which the Company is permitted to market and/or sell the Services.
- Service shall mean the application and accompanying services distributed by 24SevenOffice. Services do not include Ancillary Services.
- Subscription Based Services shall mean monthly Services subscription that End Customer agrees upon paying where the Company acts as an intermediary and which are invoiced in advance by 24SevenOffice or the Company.
- Term shall mean the period of time during which this Agreement is in effect.
Review 2022: 26.05.2022